Help


Help

There are four buttons at the bottom of your shopping cart:

  • Continue Shopping: exits the shopping basket screen and returns you to our on-line catalog. Your basket and its contents are preserved. Your order has not been submitted, however, so don't leave the web site until you've   finalized your order (see below). You can re-access your cart at any time by ordering another product, or clicking on the "checkout" button on the upper right side of each page.
  • Recalculate: If you've changed the quantity of products ordered, you must click this button to have the amount of your order re-totaled. You do not have to use the recalculate button unless you want to see your current total.
  • Empty Cart: Clicking here will delete all the products from your basket.
  • Checkout: This button is used when you are finished shopping and now wish to submit your order to us for processing. You will be taken to another screen where your final order and total due (less shipping) is shown. There is a Comments/More Information box for you to request that we e-mail you with the actual amount you will be charged (after shipping). To submit your order, you will need to enter the following:
  1. Billing name and address
  2. Shipping name and address
  3. Credit card information



All personal information is protected from prying eyes through data encryption and secure-server technology. We will never use or distribute your personal information in any way except to send you your order.

Of course, the shopping cart system isn't the only way to order products from Cook's Nook. You can still use any of the following methods as alternatives to the on-line system:

Go through the usual shopping process using the shopping cart. Click [View Cart] and print your finalized order. Then...

Call us toll free: 1-800-394-3718
Send us e-mail: info@CooksNook.com
FAX it to us: 1-954-302-8668

For your convenience and comfort, we offer several different payment options:

On-line payment via credit card - We honor VISA, Mastercard, Discover and American Express
Mail your personal check or money order payable to Cooks' Nook, -LDMY, LLC  PO Box 221128 Hollywood, FL 33022 Cooks' Nook does not charge any handling fees. 
Scanpan and Swiss Diamond Cookware are shipped free of charge to addresses in contiguous USA  only.  



Shipping


Orders over $120 are shipped free of charge to addresses in contiguous USA  only.

Shipments to Alaska, Hawaii,Puerto Rico, Guam, Virgin Islands, US Trust Territories, PO Boxes and APO/FPO addresses are shipped by USPS Priority Mail.


Purchase Cost Continental US AK,HI,PO Box,APO/FPO
$0.00-19.99 $7.50 $9.50
$20.00-29.99 $8.50 $9.50
$30.00-$69.99 $9.50 $14.50
$70.00-119.99 $11.50 $18.50
$120.00 and above Free (Fed Ex Ground) $21.50



Customer Service

Send us e-mail: info@CooksNook.com

Call us toll free: 1-800-394-3718

FAX it to us: 1-954-302-8668

Mail:  Cooks' Nook, -LDMY, LLC  PO Box 221128 Hollywood, FL 33022



Contact Us

Send us e-mail: info@CooksNook.com

Call us toll free: 1-800-394-3718

FAX it to us: 1-954-302-8668

Mail:  Cooks' Nook, -LDMY, LLC  PO Box 221128 Hollywood, FL 33022



Privacy Policy

This site is owned by Cooks' Nook (LDMY, LLC)

Our mailing address is:

PO Box 221128
Hollywood, FL 33022.

Cooks' Nook Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following statement discloses our information gathering and dissemination practices for this website: http://www.cooksnook.com.


Information We Collect and How It's Used

Information You Explicitly Provide

via Order Form:

To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

via Email:

Should you decide to contact us by email at or any of the other email links on our site, we require your name and email address and will only use that information to send you a reply.


Information We Automatically Collect

IP Address:

We record IP addresses in the aggregate for monitoring the level of activity on our site, but we do not link this to your shopper information with the following exception: When you place an order using our online checkout process, we may correlate your IP address with your order in cases of fraudulent credit card use. We may share this with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Affiliate Links:

If you entered our site by clicking a link on one of our affiliate web sites, we store the ID of the affiliate. We do this to ensure the affiliate receives proper credit for any subsequent order you might place. Your personally identifiable information will not be shared with any affiliates.


Sharing of Information:

Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities.


Security:

We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process.


External Links:

We may include links to other sites and if you decide to follow those links, we can't be responsible for the privacy policies and content of those sites. Generally, we will let you know when a link goes to another site.


Changes

Order information:

To make any changes to your order, please contact us at where we will be happy to assist you.

Delete:

You may ask us to remove all information from our database, to not receive future communications from us or to no longer receive our services by:

  1. sending email to
  2. sending mail to the following postal address:
  3. PO Box 221128, Hollywood, FL 33022
  4. or by calling 1-800-394-3718.

Correct/Update:

You may change or modify information previously provided by you by:

  1. sending email to info@cooksnook.com
  2. sending mail to the following postal address:
  3. PO Box 221128, Hollywood, FL 33022



Glossary of Terms

IP Address

When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, email address, etc.) from your IP address alone, though a static IP address makes this easier.

SSL Encryption

A method by which information transmitted across the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most all reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers.

Cookies

A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.

An HTTP Cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about your person. Early implementations of Java and JavaScript could allow people to do this but for the most part these security leaks have been plugged.

Contacting Us

If you have any questions about this privacy statement, the practices of our site, or your dealings with us, you can contact

 
Cooks' Nook (LDMY, LLC)
PO Box 221128
Hollywood, FL 33022

 

Return Policy

 

Cooks' Nook stands by its promise of offering the highest quality products and service. If  you are dissatisfied with your purchase, you may return your item with the original purchase receipt and Cooks' Nook will exchange it, credit it or give you a
refund for the full cost of the product.  If you wish to return an item,
please call toll-free 1-800-394-3718  or e-mail us at info@cooksnook.com for
a return authorization code and details.